tk501's Privacy Policy

This Privacy Policy ("Policy") applies to the tk501 platform ("tk501", "we", "our") website, mobile version, and all related services. This Policy has been established to ensure transparency about our practices regarding users' ("you", "your") personal information.

By using tk501's website or services, you acknowledge the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy may be updated from time to time. In the event of an update, we will publish a notice on the website. Continued use of the services after any changes will be considered your acceptance of the revised Policy.

1.1 Information You Provide

When you create an account on tk501, log in, or contact us, the following information may be collected:

• Name, date of birth, and national identity information (for identity verification)
• Email address and mobile number (for communication and security)
• Financial information such as bKash, Nagad, or Rocket account numbers (for processing transactions)
• Bank account information (for bank transfers)
• Messages and requests you send to customer support

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information (operating system, browser version)
• Login time, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Game history and betting activity

tk501 uses collected information for the following purposes:

2.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfer)
• Ensuring platform security and stability
• Diagnosing and resolving technical issues
• Personalizing the user experience

2.2 Compliance with Legal & Regulatory Obligations

• Identity verification and age confirmation (for users aged 21 and above only)
• Managing anti-money laundering processes
• Complying with applicable laws and regulations
• Assisting with dispute resolution and investigations

2.3 Communication

• Sending important account-related notifications
• Providing customer support (via 24/7 live chat and email)
• Sending notifications of policy changes

3.1 Retention Period

tk501 retains your personal information only for as long as necessary to fulfill the relevant purpose or as required by applicable law. Even after your account is closed, certain information may be retained for a specified period to meet legal obligations.

3.2 Technical Security

tk501 follows industry-standard security practices to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Encryption of sensitive information stored on servers
• Firewalls and access controls to prevent unauthorized access
• Regular security reviews and assessments
• Automated systems to monitor for suspicious activity

tk501 does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

4.1 Authorized Service Providers

Limited information may be shared with trusted third parties for payment processing, technology infrastructure, and customer support operations. These providers operate under strict confidentiality agreements and may not use the information for any purpose other than the one for which it was provided.

4.2 Legal Obligations

Information may be disclosed in accordance with applicable law when required by a court order, government directive, or legal investigation. In such cases, we will always provide only the minimum information necessary.

4.3 Fraud Prevention

Information necessary to detect and prevent fraud, deception, or other unlawful activity on the platform may be shared with relevant authorities or partners.

5.1 What Are Cookies?

Cookies are small text files stored in your browser. They help us remember your preferences, maintain login sessions, and improve platform functionality.

5.2 Types of Cookies We Use

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functionality cookies: Remember your language preferences and other settings.
• Analytics cookies: Monitor platform usage to help improve our services.

5.3 Cookie Control

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some core features of tk501 to stop working correctly.

tk501 believes you should have full control over your personal information. You have the following rights:

tk501 is for users aged 21 and above only. We do not knowingly collect information from anyone under 21. Age is verified at the time of registration, and if there is evidence that a user is below the required age, that account will be closed immediately and any collected information will be deleted.

If you become aware that a minor has registered on our platform, please notify us at [email protected].

Our platform uses services from third-party game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers have their own privacy policies, and how your data is handled on their platforms is governed by their own policies.

tk501 is not responsible for the privacy practices of third-party platforms. We recommend that you review the privacy policies of these providers.

Your information may be processed or stored on servers outside Bangladesh. Wherever data is transferred, we ensure that the standard of data protection remains equivalent to the standards described in this Policy.

Appropriate safeguards are maintained in accordance with applicable law for international data transfers. tk501 is committed to protecting the information of users in Bangladesh.

10.1 Policy Updates

tk501 reserves the right to revise this Privacy Policy from time to time. For significant changes, we will publish a notice on the platform. Continued use of the services after any changes will be considered your agreement to the revised Policy. We therefore recommend reviewing this page regularly.

10.2 Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact our customer support team. We are ready to provide assistance in both Bengali and English 24/7.